The term of refund - up to 30 calendar days from the date of decision on refund.
Cancellation of the tour due to weather conditions is accepted on the basis of official information about weather conditions that prevent the safe conduct of events. Subjective assessment of weather conditions by the participants of the trip cannot be the basis for the decision to carry out or cancel the trip.
No refund or rescheduling will be granted, regardless of the reason for the cancellation, health conditions, incorrect booking date, or the inability of one member of the group to participate in the tour. Requests for changes to a reservation made prior to the scheduled start time of the experience will not be accommodated.
Please note that sightings of manta rays are not guaranteed, as they are wild animals and their behavior is unpredictable.
Additionally, the itinerary may be subject to change by our crew due to weather and sea conditions, such as rain or significant swell. In such cases, an alternative itinerary will be offered.
No refund will be provided if there are no manta rays or if the itinerary is changed due to weather.
This experience is weather dependent and if it's canceled due to unfavorable conditions, alternative dates or a full refund will be provided.
Tours booked with Nusa Penida info may be subject to cancellation for various reasons, such as inclement weather, operational issues. In such cases, we reserve the right to cancel the tour and will make every effort to provide alternative arrangements or offer a full refund to affected guests.